Shipping Information

Faces with Stories is happy to offer you free shipping on orders that fall under different types and order costs.

All the information and options are available to you at the time of purchase, and you can check the lists below for all price details. The shipping costs depend on: country destination of your order, the total weight of your order and which shipping option you choose, standard or express.

Standard tracked delivery options will not be accessible to you at checkout when the weight of your order exceeds a certain weight. This weight limit is variable and is determined according to the carriers' price list. 

During campaigns, promotions, Black Friday and Christmas the delivery time can be longer than usual.

Delivery options for Portugal (including islands)

Shipping fees Portugal

Delivery options for Spain

Shipping fee Spain

Delivery options for European Union countries

Shipping European Union

Delivery options for outside the European Union

Please contact us through the following email to enquire about other transportation options customerservice@faceswithstoriescosmetics.com 

Delivery options for the rest of the world

Please contact us through the following email to enquire about other transportation options customerservice@faceswithstoriescosmetics.com

    • The Standard delivery option is carried out by CTT - Correios de Portugal;

    • DPD is responsible for Express delivery.

    • Pickup Points are an option for Portugal (mainland and islands), also under DPD responsibility. You should pick up your order within ten days from the day you receive a notification that the order is available for you to pick up. 

    • In Europe, by choosing one of the Express delivery options, you will have access to the Predict service. Predict is an interactive alert service that allows you to change the date, time and place of delivery. You can later your pickup date, up to 5 working days or even choose a new pickup point; You can access these choices online or by mobile phone.

If the country destination you choose is not on the list please contact us at customerservice@faceswithstoriescosmetics.com, so you may receive information about shipping conditions. We are here to help you.

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